Privacy Policy

Introduction

comfortfrglow ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to handcrafted candles.

We are an Australian business operating in New South Wales, and we handle personal information in accordance with Australian privacy laws.

Information We Collect

We may collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Mailing address for product delivery
  • Payment information for purchases
  • Communication preferences and messages you send to us
  • Information about your candle preferences and interests

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders for candles and related products
  • Communicate with you about your orders, inquiries, and our services
  • Send you information about new products, promotions, and candle collections
  • Improve our website, products, and customer service
  • Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website, conducting business, or serving customers, provided they agree to keep this information confidential.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal information that we hold about you
  • Request correction of inaccurate, incomplete, or out-of-date personal information
  • Make a complaint about how we have handled your personal information
  • Opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails

If you wish to access or correct your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

Complaints

If you have a complaint about how we have handled your personal information, please contact us first. We will investigate your complaint and respond to you within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

Overseas Disclosure

We primarily store and process personal information in Australia. If we need to disclose your personal information to overseas recipients, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under Australian privacy law, please contact us at:

comfortfrglow
Email: talk@comfortfrglow.world
Phone: +61 424 910 588
Address: 320 Liverpool St, Darlinghurst NSW 2010, Australia
ABN: [Your ABN if applicable]

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.