At comfortfrglow, we want you to be completely satisfied with your handcrafted candle purchase. If you are not satisfied with your order, you may return unused candles within 14 days of purchase for a refund or exchange.
Your Rights Under Australian Consumer Law: In addition to our return policy, you have certain rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If you have a problem with a product, you may be entitled to a repair, replacement, or refund depending on the nature of the problem.
To be eligible for a return, your item must be:
For health and safety reasons, we cannot accept returns on:
To initiate a return, please contact us within 14 days of your purchase. We will provide you with return instructions and a return authorization. Items must be returned in their original packaging and condition.
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.
If you wish to exchange an item for a different candle or fragrance, please contact us. Exchanges are subject to product availability and must meet the same return conditions as refunds.
If you receive a damaged or defective candle, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Under Australian Consumer Law, you are entitled to a replacement or refund if the product has a major failure (e.g., it is unsafe, significantly different from what was described, or unfit for purpose). For minor problems, we will repair the product within a reasonable time. If this is not possible, you are entitled to a replacement or refund.
All our products are covered by consumer guarantees under the Australian Consumer Law. This means our candles must:
If a product does not meet these guarantees, you have the right to a repair, replacement, or refund depending on the nature of the problem.
For questions about returns or to initiate a return, please contact us:
comfortfrglow
Email: talk@comfortfrglow.world
Phone: +61 424 910 588
Address: 320 Liverpool St, Darlinghurst NSW 2010, Australia